Frequently asked questions
What to know before purchasing or submitting documents.
These answers explain the difference between tools and human-assisted services, how timing works, and the limits of every calculation or review.
What does Mortgage File IQ provide?
Self-service mortgage workflow tools, human-assisted income workups, and broader file-review services for mortgage professionals. The tools and reviews are decision support—not lender approvals or final underwriting decisions.
Are digital instruments the same as a human-assisted review?
No. Digital instruments are self-service resources. A paid income or file review examines the documents you submit through secure intake and returns a written PDF summary.
Does an income workup determine final qualifying income or DTI?
No. It provides an independent calculation based on the documents provided and commonly used industry methods. A lender or authorized underwriter determines the income and DTI used for the loan.
Can an underwriter reach a different number?
Yes. Agency rules, investor requirements, lender overlays, program details, additional documents, and professional judgment can produce a different calculation. The workup can help you double-check or frame questions, but it does not supersede the underwriter.
Can a review change a suspended or denied loan to approved?
No result is guaranteed. A review may identify a calculation issue or possible documentation path, but only the lender or authorized underwriter can change the loan status.
When does turnaround begin?
After all required, readable documents and instructions are received. The stated targets do not begin at purchase when the file is incomplete.
What happens if documents are missing?
Mortgage File IQ sends a notice identifying the missing items. You have 48 hours to provide them or submit a cancellation request for manual review. No cancellation is automatic. If there is no response, the order may be closed and becomes non-refundable except where required by law.
Why do complex workups cost more?
Every borrower, business entity, bank-statement set, or rental property can require a separate analysis. The posted prices identify the unit being purchased so the total cost is visible before payment.
How are documents submitted?
After confirmed payment, use the secure customer account. Do not put Social Security numbers, full account numbers, passwords, or loan documents in the chatbot, email, WhatsApp, or Instagram.
Are digital tools refundable?
Downloaded tools are non-refundable. Duplicate charges, technical delivery failures, or a purchase that has not been accessed should be reported promptly for review.
What is included in the 90-day W-2 package?
Ten wage-earner workups for one purchasing business, used within 90 days. Self-employed, bank-statement, entity-return, or rental-property analyses are priced separately.
See the complete Terms of Use and purchase policies.