Customer support
Help with purchases, delivery, access, and file reviews.
Use the options below for product questions, account access, billing, cancellations, or help with a paid review. Never send borrower documents or sensitive information through ordinary email, phone messaging, WhatsApp, or the public chatbot.
Contact Mortgage File IQ
Email support
Best for delivery issues, account access, billing questions, cancellation requests, and review-status questions.
Business phone
Use the business line for general purchase or service questions. Do not leave private borrower information in voicemail.
Useful for time-sensitive support messages. Do not send loan documents, Social Security numbers, account numbers, or login credentials.
Mailing address
1920 Hillhurst Ave #1014, Los Angeles, CA 90027
This is the public business mailing address. Secure customer documents must be submitted through the customer account.
Get the fastest resolution
Include the email address used for the purchase, the product or service name, the approximate purchase date, and a short description of the problem. If an order number appears in your receipt, include it. Do not include borrower-sensitive information.
Missing delivery email
Check spam or promotions first. Then contact support using the purchase email so the order can be located and delivery status verified.
Sign-in link expired
Request a new link from the customer sign-in page. Sign-in links expire after 15 minutes and must be requested using the purchase email.
Paid review documents
Sign in and use Secure Review Intake. Never attach loan documents to a normal support email or chat message.
Cancellation or refund request
Email support with the purchase email and order details. Requests are reviewed under the delivery, cancellation, and refund provisions in the Terms of Service.
Policies and common questions
Review the policies governing purchases, account information, document handling, delivery, cancellations, and refunds.