Customer support

Help with purchases, delivery, access, and file reviews.

Use the options below for product questions, account access, billing, cancellations, or help with a paid review. Never send borrower documents or sensitive information through ordinary email, phone messaging, WhatsApp, or the public chatbot.

Contact Mortgage File IQ

Email support

info@mortgagefileiq.com

Best for delivery issues, account access, billing questions, cancellation requests, and review-status questions.

Business phone

(323) 709-7720

Use the business line for general purchase or service questions. Do not leave private borrower information in voicemail.

(424) 258-0775

Useful for time-sensitive support messages. Do not send loan documents, Social Security numbers, account numbers, or login credentials.

Mailing address

1920 Hillhurst Ave #1014, Los Angeles, CA 90027

This is the public business mailing address. Secure customer documents must be submitted through the customer account.

Get the fastest resolution

Include the email address used for the purchase, the product or service name, the approximate purchase date, and a short description of the problem. If an order number appears in your receipt, include it. Do not include borrower-sensitive information.

Missing delivery email

Check spam or promotions first. Then contact support using the purchase email so the order can be located and delivery status verified.

Sign-in link expired

Request a new link from the customer sign-in page. Sign-in links expire after 15 minutes and must be requested using the purchase email.

Customer sign in

Paid review documents

Open secure account

Cancellation or refund request

Email support with the purchase email and order details. Requests are reviewed under the delivery, cancellation, and refund provisions in the Terms of Service.

Read purchase policies

Policies and common questions

Review the policies governing purchases, account information, document handling, delivery, cancellations, and refunds.